The Kimmel Center
Volunteer Ashley Moran, Senior Director of Customer Journey & Experience Design, Comcast, worked with The Kimmel Center and its patrons to design an in-depth customer journey map, documenting the many touch points a patron has with the organization when visiting for a performance. Based on Ashley’s contributions, the organization is using their customer journey map to pitch bigger investments to senior management around new systems like marketing automation and perhaps even influencing design of its current facilities.
Uptown! Knauer Performing Arts Center
Uptown! Knauer Performing Arts Center repurposed a historic Armory building as a theater for film and live performance in West Chester, Pennsylvania. In trying to balance construction, performance needs, and staff needs, the founders knew they needed help with technology planning. Volunteers Brendan McGeehan, Senior Manager, Enterprise Business Intelligence, Comcast, and Jacob Field, Sourcing Execution Analyst, Accenture, helped the team understand their technology needs and install new products. Uptown! opened its doors on December 31, 2016, with a sold-out celebration and is now home to several resident companies and host to a busy schedule of performances.
Philadelphia Clef Club
Philadelphia Clef Club experienced significant growth in their music education program following Culture:SHIFT. In the past, the organization was using yellow cards to write down who paid tuition. With the help of CapTech, they can produce reports and track students and better link program delivery and finance. They drew upon their work with CapTech to demonstrate a track record of bringing in consultants that resulted in strong enhancements of organization. They made a proposal to Philadelphia Foundation which will be providing a 2-year grant of $60,ooo to further grow staff leadership development.